Track Your Order
Want to know where your package is? We've got you covered! Here are the ways you can track your ClarkFamily order:
Option 1: Track Through Your Account
Log in to your ClarkFamily account to view your order status and tracking information for all your orders:
Option 2: Use Your Tracking Number
Received a shipping confirmation email with a tracking number? Enter it on one of these 3 universal tracking site to see real-time updates at
Track your package on CJ Packet →
Track your package on 17Track →
Track your package on ParcelsApp →
Option 3: Check Your Email
Your shipping confirmation email contains a direct tracking link for each package in your order. Click the link in that email to see real-time delivery updates.
Multiple Packages?
Because we partner with multiple specialty fulfillment centers, orders containing multiple items may arrive in separate packages at different times. Each package will have its own tracking number — don't worry if part of your order arrives first, the rest is on the way!
Need Help?
If you're having trouble tracking your order or haven't received a tracking number within 5 business days of placing your order, please contact us and we'll be happy to help!