Welcome to Clarkfamily
CLARKFAMLLYSHOP.COM
Our mission is to make shopping for your family simple, with everyday essentials and special finds for your home, wardrobe, and more, all in one welcoming place
Proudly Launched in 2026! 🌟 We are a brand-new, independent family department store built on honesty and integrity. When you shop with us, you aren’t just buying a product. You’re helping us write our history. Thank you for supporting our small business! After your purchase, we invite you to be among our first customers to share an honest review of your experience.
Frequently Asked Questions
How Much Does Shipping Cost
Shipping costs vary depending on your delivery location. The displayed shipping amounts of $20.00 USD for U.S. orders and $45.00 USD for international orders are estimates only, not fixed prices. Your actual shipping cost may be zero, higher, or lower than these estimates, and if applicable are calculated at checkout
Do You Have A Retail Store Location And Can I Make A Purchase In Person?
No! You can't place an order in person with ClarkFamily, and No, we don't have a traditional brick-and-mortar storefront where you can browse or take items home today. We operate exclusively as an online department store from a private administrative office that is closed to the general public. We do not hold inventory or physical stock on-site, and items cannot be picked up.
However, we love taking phone orders If you prefer not to order directly through our website, we offer a convenient Phone Order Service:
Can I Place A Order By Phone
Yes! To request a phone order, please call
+1 (724) 298-2281 Please leave a voicemail with your first and last name, callback number, and the name of the product you’d like to order. If applicable, include your preferred size, color, and quantity.
We return phone-order calls between 8:00 AM to 5:00 pm Eastern Time Only, in the order that it was received.
1. Consultation: We will call you back to discuss product availability, confirm the correct spelling of your first and last name, confirm your desired sizes, colors, delivery address, email, contact number and quantities.
3. Secure Payment: We will email you a secure invoice link. You privately and safely enter your credit card information.
4. Fulfillment: The moment payment is received, we place the order on your behalf, issue your official receipt, and ship the items directly to your door.
Our shipping and refund policies apply to phone order purchases too.
For your security, never send payment information through social media comments or messages or over the phone .
Can I Make A Purchase Through YouTube Shorts, TikTok, Facebook, Instagram, Or Other Social Media Platforms?
ClarkFamily uses social media platforms, including YouTube Shorts, TikTok, Facebook, and Pinterest, to showcase products, share updates, and help you discover our store. These platforms are used for marketing only. We do not accept orders or payments through social media comments, direct messages, or native platform checkout.
To purchase a product you see on social media, visit https://ClarkFamllyShop.Com or click the link on one of our social media platforms that takes you directly to our website. Online purchases must be completed through our website’s secure checkout, where you can review your items, enter your delivery details, and submit payment.
Can I Place An Order Without Creating An Account ?
Yes! You can check out as a guest without creating an account. However, we recommend signing in before checkout so you can conveniently view your order history and manage your account information.
Whether you sign in or check out as a guest, please provide an accurate email address and a complete shipping address. Incorrect or missing information can prevent you from receiving order updates and may cause delivery delays. Keep your order confirmation and order number handy if you need assistance.
Guest checkout does not, by itself, delay your order or affect the level of service you receive.
Why Did My Items Arrive In Separate Packages ?
To offer you the widest selection of products at the absolute best prices, we partner directly with multiple specialty fulfillment centers across our network. Because different items are housed in different specialized departments, multi-item orders may be packaged individually and ship separately. Do not worry if one part of your order arrives first—the rest of your items are safely on their way!
What Countries Do You Ship & Sell to ?
We ask that new customers who are not familiar with our policies to please read all our policies before you place a order with the understanding you are bound to our terms and conditions and if you do not abide in our policies please do not purchase from our store
With the conditions outline in all our Policies we only ship and sell Globally to
AE, AR, AT, AU, BE, BG, BR, CA, CH, CY, CZ, DE, DK, EE, ES, FI, FR, GR, HK, HR, HU, IE, IL, IN, IT, JO, JP, KE, KR, KW, LT, LU, LV, MT, MX, MY, NG, NL, NZ, PH, PL, PT, QA, RO, SA, SE, SG, SI, SK, TH, US, ZA.
Who Dont We Ship & Sell To ?
China, Iceland, Liechtenstein, Norway, and the United Kingdom
What Are The Processing & Delivery Time ?
Because we route your orders directly through our streamlined fulfillment partnerships to pass the savings onto you, standard order processing takes 1–5 business days. Once shipped, delivery times generally range from 5 -17 business days depending on your location, and for some international regions can take 30 days or longer depending on the warehouse the product was sourced from.
How can I track my order ?
As a online store we bring together a growing selection of products across multiple departments, we track every piece of your journey. You will receive a shipping confirmation email containing a unique tracking link for every individual package associated with your order. You can monitor the real-time delivery status of your items directly through our website at any time.
What is your return policy ?
We stand behind the quality of every single item in our store. If you are not 100% satisfied with your purchase, we offer a hassle-free return window within 30 days of delivery for USA only. And 14 days for all international countries including EU countries, and Canada Please review our official Return and Refund Policy page, and our 15 minute cancellation rules that expire after your. order has been fulfilled and dispatched at the bottom of our website.
Contact our support team at HELP@CLARKFAMLLYSHOP.COM or say hello to the owner at HELLO@CLARKFAMLLYSHOP.COM
Will I Have To Pay Customs Duties Or Import Taxes
Not necessarily. Customs duties, import taxes, and customs-related carrier fees do not apply to every order. Whether these charges apply depends on the destination country, where the package ships from, the items ordered, their value, and current customs regulations.
Usually most of our product are priced with these fees already included in the price , so that customers can purchase without these fees but some products these fees are not included in the price.
For some orders, applicable charges may be included in the purchase price, collected at checkout, or prepaid under the order’s shipping arrangements. In those cases, you may not need to make a separate payment upon delivery. Other orders may have no applicable customs charges.
However, if applicable charges have not been included or prepaid, customs authorities or the delivery carrier may require payment before releasing or delivering your package. Please review our shipping policy for further information and contact ClarkFamily if you have questions about charges associated with your order
How Do International Orders, Customs Duties, Import Taxes, and Carrier Fees Work If it Does Apply To My Order
When your order ships across an international border, the destination country may charge customs duties and import taxes before releasing your shipment. These charges depend on that country’s customs rules and how it calculates the value of your shipment.
Please read the shipping terms provided with your order to understand which charges are included in your checkout total and which, if any, you may need to pay before delivery.
How Duties and Import Taxes Are Paid
Delivered Duty Paid (DDP): Under these shipping terms, the seller is responsible for applicable import costs, including customs duties, import taxes, and customs brokerage or payment-handling fees. Duties and import taxes may be collected at checkout and paid through the shipping carrier.
Delivered at Place (DAP): Under these shipping terms, the customer is responsible for applicable customs duties, import taxes, and carrier customs-clearance or payment-handling fees. The carrier may request payment before releasing or delivering your shipment. Additional collection fees may apply when charges are not prepaid.
How Your Country Calculates Shipment Value
Countries use different rules to determine whether a shipment exceeds the threshold for customs duties or import taxes.
Many countries and regions include the product price plus shipping, handling, and insurance costs when calculating this threshold. This is commonly described as a CIF-based calculation, meaning Cost, Insurance, and Freight.
The following countries generally exclude shipping, handling, and insurance costs when determining whether a shipment exceeds their duties and import tax thresholds:
Canada
United States
Australia
New Zealand
South Africa
This exclusion does not mean orders delivered to these countries are automatically free of duties or import taxes. Charges may still apply based on the goods, their value, and local customs rules. The value used to determine whether a threshold is exceeded may also differ from the value used to calculate the final tax amount.
If your country is not listed above, that does not mean customs charges do not apply. Shipping, handling, and insurance may be included in your country’s threshold calculation. Your local customs authority can confirm the rules that apply to your order.
Carrier Customs-Clearance and Payment-Handling Fees
Shipping carriers may charge fees for clearing your shipment through customs or paying duties and taxes on your behalf. These are sometimes called brokerage or disbursement fees.
These fees are charged by the carrier, not by the government, and are separate from customs duties and import taxes. They may not be included in duties and taxes collected at checkout. Who pays them depends on your order’s shipping terms.
Customs Processing and Delivery Delays
Customs inspections, processing, or requests for payment may delay delivery. If your shipment requires payment from you under DAP terms, the carrier may hold it until the required charges are paid.
The country examples above explain customs calculations only. They are not a list of countries we ship to or a guarantee that an order will be free of import charges.⠋