Shipping Policy — ClarkFamily

Last Updated: August 25, 2026

Free Shipping

At ClarkFamily, we believe shopping should be simple and stress-free. That’s why shipping is included in the listed price for some products.

For some orders shipped to the United States and Canada, free shipping may be available. However, not all products or orders qualify for free shipping. When free shipping applies, no separate shipping fee will be charged at checkout.

Processing Time

All orders are processed within 1–3 business days after payment has been confirmed.

Estimated Delivery Times

Once an order has shipped, delivery typically takes 7–17 business days, depending on your location, the fulfillment center your item ships from, the shipping method selected, and the carrier.

Some items may ship from different locations and arrive in separate packages. This is normal and expected.

Some international shipments may take 30 days or longer, depending on the destination, customs processing, fulfillment center, shipping method, and carrier.

Tracking Your Order

You will receive a shipping confirmation email with a unique tracking link for every package associated with your order. You can monitor your delivery status at any time through the tracking link provided.

Multiple Packages

Because we partner with multiple specialty fulfillment centers, orders containing multiple items may arrive in separate packages at different times.

Please do not be alarmed if part of your order arrives before the rest. Any remaining packages are still on their way.

Shipping Availability

ClarkFamily ships to the United States, Canada, Australia, Israel, Japan, New Zealand, Jordan, Brazil, South Korea, the Philippines, Thailand, India, Saudi Arabia, Kuwait, South Africa, Kenya, Mexico, Argentina, Nigeria, Switzerland, Malaysia, Hong Kong, Singapore, the United Arab Emirates, and Qatar only.

Shipping availability and delivery options may vary by location, applicable shipping restrictions, and available fulfillment services.

Geographic Shipping Restrictions and Regulatory Compliance

ClarkFamily does not ship to the European Union, the European Economic Area, or the United Kingdom. This policy is based on operational limitations and regulatory compliance requirements associated with localized international consumer-protection laws, including the EU Consumer Rights Directive.

We apologize for any inconvenience this may cause our international customers.

Any order placed with a shipping address in one of the restricted territories may be automatically canceled and fully refunded.

Excluded Destination Countries

Austria, Belgium, Bulgaria, Croatia, Cyprus, the Czech Republic (Czechia), Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and the United Kingdom, including England.

International Shipping, USA, and Canada Policy

Ocean-Transit Risk Policy

To protect our company against losses during ocean transit, this arrangement is commonly referred to in shipping law as FOB Shipping Point, or Free on Board.

Under this policy, ClarkFamily’s responsibility ends at the shipping dock.

Transfer of Risk

Ownership and risk of loss transfer to the buyer once the package is loaded onto the ocean vessel.

We strongly recommend that customers purchase available shipping or transit insurance through the applicable carrier or shipping provider.

Carrier Responsibility

The shipping carrier is solely responsible for packages that are lost, damaged, or delayed during ocean transit.

Losses During Ocean Transit

ClarkFamily does not offer refunds or replacements for shipments lost during ocean transit unless the customer purchased applicable ocean-transit insurance.

ShipGuard Protection

If you purchase ShipGuard shipping protection through ClarkFamily, ShipGuard protects your package only after it reaches dry land and is transferred to a ground-delivery carrier, such as UPS or another delivery company.

ShipGuard does not protect the purchase price of the merchandise itself. It protects the package during the applicable ground-delivery portion of transportation.

ShipGuard does not cover a package lost during ocean transit unless the applicable coverage specifically states otherwise.

If you purchase ShipGuard and your package is lost during the covered ground-delivery portion of transportation, any refund or replacement will be handled according to the terms and limitations of the ShipGuard protection selected at checkout.

If you decline ShipGuard protection at checkout, the transaction may be considered final sale for losses that are not otherwise covered by ClarkFamily’s policy or applicable law.

Filing Claims

Customers must file claims for missing, damaged, or delayed ocean freight directly with the shipping carrier when instructed to do so.

Customs Duties, Import Taxes, and Other Fees

International customers are responsible for all import taxes, customs duties, tariffs, and other fees charged by their local government or customs authority.

Shipping charges cover the applicable transit cost only. They do not cover additional customs duties, import taxes, local taxes, sales taxes, or customs fees.

Prices shown at checkout do not include additional import duties, customs charges, or other government fees unless specifically stated otherwise.

Your local customs office determines the amount of any applicable fees. ClarkFamily cannot estimate, pay, or control these charges on your behalf.

If you refuse delivery of an international package because of customs duties, import taxes, or other fees, ClarkFamily will not refund the shipping charges or the cost of ShipGuard protection